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No response from Nigel Wheeler Service Director for Street-care at Rhondda Cynon Taf CBC.

Customer Services please can you forward this e-mail on to Paul Lucas Monitoring Officer for Rhondda Cynon Taf Council as Mr Lucas has not acknowledged my e-mail of 4th September 2014 Ref: building in Pontypridd.

Paul Lucas as Monitoring Officer for Rhondda Cynon Taf Council please can you explain why we have not received a response to the e-mail below directed at Nigel Wheeler Service Director for Street-care at Rhondda Cynon Taf CBC.
30 working days have now past and it seems that the well-paid director for Street-care at Rhondda Cynon Taf CBC will not answer the questions within the e-mail.
Mr Lucas you would be aware of:

“What are the legal requirements for a request?

For your request to be dealt with according to the Freedom of Information Act, you must:
• Contact the relevant authority directly;
• Make the request in writing, for example in a letter or an email. You can make a verbal or written request for environmental information;
• Give your real name; and
• Give an address to which the authority can reply. This can be a postal or email address.
You do not have to:
• Mention the Freedom of Information Act or Environmental Information Regulations, although it may help to do so;
• Know whether the information is covered by the Freedom of Information Act or the Environmental Information Regulations; or
• Say why you want the information.”

Mr Lucas you would also be aware of non-compliance:

1. Delay
2. Incorrect action or failure to take any action
3. Failure to follow procedures or the law
4. Failure to provide information

E-mail to Nigel Wheeler Below 11th August 2014

Nigel Wheeler
Service Director for Street-care at Rhondda Cynon Taf CBC

Having contacted Natural Resources Wales a number of times with regard to the large number of abandon shopping trolleys being dumped around Aberaman and surrounding areas I received e-mail in reply from Natural Resources Wales part of the e-mail below.

“There is provision under Section 99 and Schedule 4 of the Environmental Protection Act 1990 (the Act) for local authorities to take appropriate action. This power is not available to Natural Resources Wales. You may wish to contact Rhondda Cynon Taff CBC to ask what their position is on this issue.”

Natural Resources Wales say RCTC have powers to take appropriate action to help prevent this pollution that is ongoing, we at AberdareOnline had a meeting with Mr. Tracy Plant Asset Retrieval Manager Trolleywise who informed us that his company retrieved almost 100 trolleys from a small section of the River Cynon at Aberaman.

We have been given a copy of e-mail that says RCT “Council does have a contract with Trolleywise for the collection of abandoned supermarket trolleys.”

Has Rhondda Cynon Taf Council a contract with Trolleywise?

If RCTC has a contract when did the contract with Trolleywise start?

What is the cost of the RCTC contract with Trolleywise?

What public money has been retrieved from supermarkets for recovery of shopping trolleys?

What has Rhondda Cynon Taf Council done to enforce Section 99 and Schedule 4 of the Environmental Protection Act 1990 and Clean Neighbourhoods and Environment Act 2005 with reference to shopping trolleys?

Please can you clarify Rhondda Cynon Taf Council’s position on the above questions?

Below is the response AberdareOnline had from Nigel Wheeler Service Director for Street-care at Rhondda Cynon Taf.

"Please see response to the query below, a response was sent in August but it seems it never reached you for some reason hopefully this will clarify the current position

“The Council can confirm once again that no contract exists between the Council and the local supermarkets. The supermarkets in question have a contract with Trolleywise who are responsible for retrieving abandoned trolleys. If the Council receive a complaint about an abandoned trolley in the river Cynon or any other area of Rhondda Cynon Taf the Council contact Trolleywise who then remove the trolleys and return them to the store in question.

“The Council do not have the staff or apparatus to remove the majority of the trolleys as many of them are in deep or fast flowing water, whereas Trolleywise have the equipment for this type of retrieval.

“So to reiterate, the Council do not have a contract with Trolleywise which answers the first 3 questions and if the Council do see trolleys or they are reported to them, they pass this information on to Trolleywise (as they are the company with a contract with the supermarkets) which answers the final 2 questions."

“I trust this information once again answers the questions, which you have now confirmed were submitted under the FOI ACT.”