Cwm Taf Morgannwg patients and clinicians positive about video consultations
Cwm Taf Morgannwg University Health Board’s health professionals have conducted over 17,500 video consultations (VCs) with patients over the past 11 months and, according to new research, both patients and clinicians are very positive about the service.The latest research was undertaken by TEC Cymru with patients and clinicians on the use, value, benefits and challenges of health consultation via video. It relates to the ‘scaling-up’ period of VCs and follows research undertaken during the previous ‘rollout’ phase.Overall in Wales, the research found that video consultation:
- remains very highly rated among patients and clinicians (slightly higher with patients). In the Cwm Taf Morgannwg UHB area, over 90% of patients say they would use it again and only 1% said they would not
- is a well-accepted service across a wide range of care sectors and specialities, and is clinically suitable for a wide range of patient demographic groups, regardless of health status, age, gender, ethnicity, household income, and place (urban/rural)
- has been embraced by adult mental health services across Wales, with over 34,000 video consultations taking place across Wales.
- is emerging as a long-term preference, tending to be associated with the significant benefits which clearly outweigh the challenges.