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Cwm Taf Health University Health Board spiraling cost of checking in for hospital appointments

Following a Freedom of Information Request regarding the new computerized systems installed at the five main outpatient departments of at Cwm Taf University Health Board hospitals.

Thank you for your request for information regarding the kiosks information television screens. Please find the response from Cwm Taf University Health Board set out below:

Under the freedom of information Act please can you supply the total cost of procurement, installation and running cost of:

22 calling screens and 17 check-in kiosks installed across the five main Outpatient departments of the Health Board including Royal Glamorgan Hospital, Prince Charles Hospital, Ysbyty Cwm Rhondda, Ysbyty Cwm Cynon and Dewi Sant Hospital.

Our response:

The total capital cost for the purchasing of 22 calling screens and 17 check- in kiosks inclusive of VAT is £287,340. This total includes the associated costs of the IT and interfacing.

The ongoing revenue cost for maintenance and help desk support from year 2 onwards is £21,000.

Alan Lewis, Director Manager for Outpatients at Cwm Taf University Health Board said: “This is an exciting new development for the health board which uses technology to improve the experiences of our patients. The kiosks will be simple and easy to use but reception staff will of course still be on hand to help people if they need it. The self service system aims to cut the time people spend waiting to check in at reception desks and streamline the appointments system.”

So what have the patients gained by the installation of a few machines? Nothing you just queue next to a machine instead of reception desk, the reception desks that are still fully operational by a number of receptionists at any one time. 

Cwm Taf University Health Board just adding extra costs onto an already overloaded budget something they can ill afford to do, is it just management taken in by sales reps supplying new gizmos! When I attended out patients the nurse had difficulty operating another gizmo the new electronic weighing scales just installed at Mountain Ash Hospital.

Cynon Valley is to lose its Out of Hours GP services Cwm Taf University Health Board say it is lack of GP’s or is it lack of satisfactory funding in the right quarter?