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Working to keep Rhondda Cynon Taf communities gas safe

As communities across Rhondda Cynon Taf adapt to new coronavirus restrictions, Wales & West Utilities wants to reassure people of the steps it is taking to keep them safe. 

As the county becomes the second in Wales to go into lockdown because of the rate of coronavirus cases, Wales & West Utilities is reassuring local people that it will continue to work round the clock to keep the gas flowing safely and reliably and make sure communities ‘Stay Gas Safe’.

Andrew Gwilym, Wales & West Utilities Area Engineering Manager for Wales, said:

“Our engineers will continue to work round the clock, keeping the gas flowing safely to your home and responding to gas emergencies.

“If you do smell gas, or suspect the presence of carbon monoxide, call 0800 111 999 straight away. Before visiting, you’ll be asked if you, or anyone in your household, is experiencing coronavirus symptoms or self-isolating. A gas engineer will still come and help: but teams will take some additional precautions to keep us all safe.

“And when we are working in the road, or in local homes and businesses, our engineers will all be following clear guidelines to keep themselves and our customers safe.”

Wales & West Utilities engineers will practice safety measures which include:

  • Before entering customer’s homes, engineers will wash their hands with soap and water
  • While in customer’s homes, they’ll wear face coverings and eye protection, and may ask anyone else in the house to stand in another room while they work
  • While working in the street, they’ll social distance as far as possible, and would urge local people who may be passing to keep 2m away from work sites

The company is also urging people who are over 60, live with a child under 5, or live with a chronic health condition to consider joining the Priority Service Register (PSR).

Andrew continued:

“Joining the PSR is simple and allows us, and other energy companies, to look after those people who need extra support. You can find out more and sign up at www.wwutilities.co.uk/priority or by calling 0800 9122999.”