User menu

Welsh Ambulance Service Statement on May 2015's performance figures

Tracy Myhill, Chief Executive of the Welsh Ambulance Service, said: “Once again there’s been an improvement in our performance, which is encouraging – especially considering we took an extra 1,200 calls in May compared to April.

“We’re continuing our improvement trend and are doing everything we can to stabilise the service in order to create a foundation from which to continue this improvement. Response times are still not where they ought to be and we will continue our commitment to make further progress.

“Our focus is to continue to deliver excellent clinical care to the people that need our help, and we’re working with our health board colleagues and Welsh Government to develop new and innovative projects which can deliver this, and also reduce the need for some patients to go to hospital at all.

“For example, we’re working with Hywel Dda University Health Board to provide additional clinical support to GPs in its Tenby practice and the GP Out of Hours services, which are under pressure.

“Some of our clinicians are working temporarily out of the practice to deliver care to patients and signpost them to more appropriate services, with the aim of reducing 999 calls and walk-in Emergency Department attendances from patients who may not be able to access an immediate appointment with their GP.

“We’re so heartened by the positive feedback we’ve been getting from the people of Wales, thanking our crews.

“The praise we had last month from grandfather Ken Thomason, of North Wales, thanking the team who saved his life after his cardiac arrest was especially pleasing to hear – you can click here to read Ken’s story.

“We were also thrilled when earlier this month the National Survey for Wales revealed that 90 per cent of people who said they’d needed an ambulance were satisfied with the service they received.

“A very impressive ninety seven per cent had trust and confidence in the crew’s professional skills, and seventy nine per cent were satisfied with the time they had to wait for the ambulance to arrive.

“This is testament to the sheer hard work and dedication of our staff, who work night and day to save lives and support people in our communities.

“The public can support us in another way too – by using our ambulance service appropriately.

“If you’re ill or injured and are unsure what to do, call NHS Direct Wales where advisors are on hand 24 hours a day for advice and information. If you need an ambulance, they can arrange one for you.

“As the weather hots up, don’t forget to check out the NHS Direct Wales website, where there are more than 20 symptom checkers for things like stings, sunburn and allergies.

“If you have cuts, bites, muscle and joint injuries, visit your local Minor Injuries Unit, where there is no need for an appointment.

“You can also download free Choose Well app to your iPhone, iPad or Android, which is your official guide to choosing the right NHS service in Wales.

“If more people ‘Choose Well’ it means that more of our ambulances will be available to respond to people who genuinely need our help, like someone in cardiac arrest.

“Please only call 999 if you’re seriously ill or injured, or your life is at risk.”


The Trust reached 59.4% of Category A calls within eight minutes in May 2015, compared to April’s 58.7%, March’s 52.9%, February’s 51.2%, January’s 48.5% and December’s 42.6%.

Here’s how we fared in:

9 minutes 64.7%
10 minutes 69.4%
11 minutes 73.4%
12 minutes 76.8%
15 minutes 84.7%
20 minutes 92.2%

Of the 36,449 calls received in May, 13,651 were ‘Red’ calls – serious and immediately life-threatening.

Of those, 1,451 were categorised as ‘Red 1’ (e.g. cardiac arrest) and we reached 71%of those within eight minutes, and 12,200 were categorised as ‘Red 2’ (e.g. suspected stroke), and we reached 58.1% of those within eight minutes.