Inspectors have praised the cardiac care provided at Prince Charles Hospital in Merthyr Tydfil, describing hospital staff as “warm, caring and professional”.
Healthcare Inspectorate Wales carried out an unannounced Dignity and Essential Care Inspection (DECI) on the coronary care unit; the cardiology ward and the cardiac day unit in March this year and has published its report today (June 10th).
The 2-day inspection looked at the quality of the patient experience; quality of staffing, management and leadership, and the delivery of a safe and effective service.
The report found that: “Without exception, patients expressed a high level of satisfaction with the care and treatment they had received within the cardiology ward and CCU. Patients also very much appreciated the warm, caring and professional approach from the staff teams.”
Patients and relatives who completed a HIW questionnaire offered additional views in relation to the care received which included:
“Food is excellent.”
“No complaints at all. Been very nice.”
“It’s been really good how flexible the ward has been with visiting and the staff are lovely.”
“The hospital staff on the wards who have treated my (relative) are exceptional.”
Inspectors said that discussions with the ward manager had revealed the efforts made by staff to take time to listen and actively respond to patients and relatives.
This included a recent improvement to the service where additional staff have been employed to work in the early evening to spend more time with patients and their families during evening visits in order to share information and enable them to raise any concerns they may have.
Inspectors also praised a new initiative within Cwm Taf University Health Board to enable patients to receive specific care and intravenous treatment in their own homes, reducing admissions to hospital.
The report added: “Conversations with staff revealed that they had enough time to provide patients with the care and support they needed. Staff told us that regular staff meetings were held where they were able to share ideas and offer their views about the service provided. We were also informed that they felt able to freely raise any concerns they may have with the ward manager or senior nurse.”
Lynda Williams, Director of Nursing, Midwifery and Patient Care said: “I am immensely proud of the hard work and dedication of our staff who strive to provide the best possible care to patients every day. However we are never complacent and our philosophy Cwm Taf Cares is embedded into our continuous quality improvement work which puts patients at the heart of everything we do.”
A copy of the full report can be found on the Healthcare Inspectorate Wales website