User menu

Statement on April 2015's performance figures

TRACY Myhill, Chief Executive at the Welsh Ambulance Service, said: “It’s very encouraging that our response times have improved yet again, and it’s especially good to see that in April more than 71% of the most serious and life-threatening calls – or ‘Red 1’ calls – had a response within eight minutes.

“There’s also an improvement against the overall Category A target, which is reflective of the work we are doing to stabilise the service and system in order to create a foundation from which to improve.

“Our aim is to continue our improvement and remain focused on delivering excellent clinical care to the people that need our help.

“Many of the hospital handover delays have reduced as a result of focused attention of our health board colleagues supported by initiatives we have underway that are beginning to make a difference including our work in Cwm Taf and the clinical desk in our contact centre providing advice and support to patients, crews and partners 24 hours a day.

“I’d also like to thank the people of Wales for the continuous stream of positive feedback we are receiving, thanking crews across Wales. They mean a lot to staff who work so hard and are a credit to us.

“We’d ask the public to continue to support us by using the service appropriately. We still get called far too often to calls that do not need a Welsh Ambulance Service response. You’ll find a wealth of advice and information on the NHS Direct Waleswebsite, where our symptom checkers for things like hay fever, sunburn and stings will tell you what course of action to take.

“Don’t forget to download the free Choose Well app to your iPhone, iPad or Android, which is your official guide to choosing the right NHS service in Wales if you become ill or injured.

“Please only call for an ambulance if you’re seriously ill or injured or your life is at risk.”


The Trust reached 58.7% of Category A calls within eight minutes in April 2015, when compared to March’s 52.9%, February’s 51.2%, January’s 48.5% and December’s42.6%.

Here’s how we fared in:
9 minutes 64.1%
10 minutes 69.1%
11 minutes 73.0%
12 minutes 76.7%
15 minutes 84.6%
20 minutes 92.2%

Of the 35,162 calls received in April, 13,120 were deemed serious and life-threatening – were ‘Red’ calls.

Of those 13,1201,479 were categorised as ‘Red 1’ (immediately life-threatening, e.g. cardiac arrest) and we reached 71.4% of those within eight minutes, and 11,641 were categorised as ‘Red 2’ (serious but less immediately time critical, e.g. suspected stroke), and we reached 57.1% of those within eight minutes.