Inspectors have praised the “strong leadership” and “professional approach” of staff at the Royal Glamorgan Hospital’s A&E department during a recent unannounced inspection.
Healthcare Inspectorate Wales, which visited the department for two days on January 14th and 15th, said patients were being triaged and treated within four hours of arrival, with many of those with minor injuries being treated within an hour of arrival.
Patients and relatives told inspectors that they were very happy with the care received at the A&E and were treated with kindness and respect, according to the HIW report published on Wednesday April 15th.
Inspectors said: “We observed an effective staff team working with strong leadership from the two nurse managers and a consultant. All staff provided care and interacted with patients using a sensitive and professional approach. We saw a child receiving care in the designated children’s cubicle and noted how staff were sensitive to the child's and parents’ needs.”
“We were informed that at busier times, it is the policy of the health board that no patient should have to wait in the back of ambulances for space within the department to become available.”
Staff were observed delivering Fundamentals of Care standards developed to improve basic aspects of health and social care across Wales including good communication and information; rest and sleep; eating and drinking; oral health and hygiene and toileting needs.
The department was also praised for its good working relationships with the discharge liaison teams, site managers and bed managers to ensure patient flow through the hospital was maintained, and for its close links with other specialities within the hospital, such as mental health, surgery, maternity and gynaecology, for example, which has enabled patients to receive the required treatment within an efficient and effective timescale.
Lynda Williams, Director of Nursing at Cwm Taf University Health Board said: “This report reflects the dedication and compassion of the staff we have working in the A&E department and I am proud of them for the commitment they show day in day out.
“Despite the winter pressures, greater demand on A&E and increasing numbers of people presenting with more chronic and complex illness, the staff continue to maintain a high level of service to our patients.
However we are not complacent and know that sometimes patients have to wait longer than we would like. As such we are constantly striving to make improvements, reduce waiting times and ensure that patients are able to move to the next stage of their care as quickly as possible.”