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Checking-in made easier for hospital appointments

Patients will be able to check themselves in to their hospital appointments from this week as a new system is launched across Cwm Taf University Health Board.
The new technology modernises the way patients register their arrival for an appointment, reducing waits at reception desks and freeing up staff time.SelfService_PO
There will be 22 calling screens and 17 check-in kiosks installed across the five main Outpatient departments of the Health Board including Royal Glamorgan Hospital, Prince Charles Hospital, Ysbyty Cwm Rhondda, Ysbyty Cwm Cynon and Dewi Sant Hospital.
Patients will be able to sign in at the kiosks which will also allow them to update personal information such as mobile telephone numbers. This information will be used to ensure that as many patients as possible can be included in Cwm Taf’s new ‘Text and Remind’ service, which will send text and phone reminders to patients about their appointment in advance.
Patients will be guided to specific wait areas and will be called in to the clinic rooms by the television screens in each of the areas. In between patient calling, the screens will display health information messages and alerts as well as running news stories from the Health Board and national news feeds.
Alan Lewis, Director Manager for Outpatients at Cwm Taf University Health Board said: “This is an exciting new development for the health board which uses technology to improve the experiences of our patients. The kiosks will be simple and easy to use but reception staff will of course still be on hand to help people if they need it. The self service system aims to cut the time people spend waiting to check in at reception desks and streamline the appointments system.”
The system will launch in Royal Glamorgan Hospital on Thursday 13th August, followed by Ysbyty Cwm Rhondda on 20thAugust. The system will then launch in Prince Charles Hospital on 27th August and in both Ysbyty Cwm Cynon and Dewi Sant Hospital on September 3rd.