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Care Inspectorate Wales (CIW) annual report 2019-20 published

The inspectorate responsible for regulating care in Wales has published its Chief Inspector’s Annual Report 2019-20, outlining its work throughout the previous financial year.

In addition to highlighting the work completed to improve care in Wales, the report acknowledges the impact of COVID-19 on people who use and work in social care and childcare services in Wales.

The report shows CIW regulated 5,873 services providing 112,672 places, and carried out 2,297 inspections across adult and children’s services, and childcare and play in Wales. It also highlights how the inspectorate worked with providers to ensure that adults and children receive the standard of care they deserve. 72% of adult and children’s services and 85% of childcare and play services that were issued non-compliance notices improved by CIW’s next inspection.

The inspectorate continued to implement the Regulation and Inspection of Social Care (Wales) Act 2016, which has shown that providers of regulated social care services are ensuring a greater focus on outcomes for people, with improved accountability for the quality of care within organisations.

CIW also expanded its digital services to enable all childcare and play providers across Wales to submit notifications and make changes to their services quickly and securely online - a development that proved critical during the pandemic, as providers were able to notify CIW of COVID-19 outbreaks and issues quickly.

Chief Inspector Gillian Baranski said:

“It has been another challenging and rewarding year for the organisation, as we continue to work hard to implement the priorities we set out in our strategic plan 2017-20. Last year we completed the huge challenge of implementing the Regulation and Inspection of Social Care (Wales) Act 2016, and I am pleased to report that we are now inspecting to the new regulations.

I want to recognise the exceptional commitment and dedication of all those working in social care and childcare and play services in Wales during the pandemic.

On behalf of Care Inspectorate Wales, I should like to express our admiration and deepest thanks.”