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Suspicious Caller Warning

Suspicious Caller Warning

Residents are being urged to be vigilant of suspicious cold callers claiming to be from Rhondda Cynon Taf Council.

The warning comes after a Graigwen resident reported being approached at their home by a male caller who claimed to be working as a sub contractor for the Council. When asked what he was doing at the property, he said he was working on behalf of the Streetcare department, in relation to rubbish and refuse.

He questioned the resident and also asked him to confirm the identity of his neighbour and began asking personal questions about them. When challenged by the resident and asked for their ID, they left.

If approached at your home by a person purporting to be there in an official capacity, such as Council, utility company or police, you are advised not to let them in, but to instead take their ID card from them and ring the company or organisation from which they claim to be from.

Enquiries specific to Rhondda Cynon Taf Council staff can be made to the central call centre on 01443 425005.

Residents are also urged to follow the below advice and, if in doubt – keep them out.

Look before you answer the door – glance through a window or spy hole to see who it is and if they have a recognisable vehicle
Be vigilant with identity cards – these can be faked, so if you’re not expecting anyone, call their organisation to check their credentials, using numbers from utility bills, telephone directories or websites (if there is an accomplice, they may answer the telephone number on the back of the ID Card)
Set up a password with your utility company – this will be a memorable word that is only known to you and the company and will be given if they are legitimately from that Utility Company
If a caller has an appointment for a specific time and they are legitimate, try to arrange for someone to be there with you to check their authenticity
To report a suspicious caller or rogue trader, please contact 101 or 01443 425001.

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