Commenting on the publication of a Welsh Government commissioned review into NHS complaints, Welsh Conservative Shadow Minister for Health – Darren Millar AM – said:
“These are constructive – and often distressing – findings and each recommendation must be analysed; not just by health boards, but by the Welsh Labour Government, which is ultimately responsible for the NHS in Wales.
“There are currently thousands of people waiting far too long for their complaints to be resolved and concerns to be answered.
“Many of these will be resolved relatively easily, but others may be indicators of wider failings in different parts of the health service which require immediate attention. We need immediate action to address this backlog.
“Change in complaints handling is urgently required – but this review is no substitute for a Wales-wide Keogh-style review into standards of care.
“Labour’s record-breaking NHS cuts have forced unwelcome change and heaped immense pressure on frontline staff. The only way to safeguard services for the future is a full and transparent inquiry that roots out the problems and puts measures in place to improve our health service for generations to come.”