TWL's Ian England and Head Master for Mountain Ash Comp, Huw Lloyd
Mountain Ash Comprehensive appoints TWL Voice and Data to supply and install a brand new Mitel telephone system. TWL complimented the deal by donating six Apple iPad Minis for the school.
The comprehensive is one of the main schools in the Rhondda Cynon Taf region and with over 1000 pupils they are also one of the highest performing schools in Wales.
The original phone system, a Toshiba DK280 supplied by TWL, fulfilled the school’s requirements for the past 10 years but it was no longer meeting the requirements for the school. Due to the systems age it was also becoming more difficult for TWL to maintain as parts and spares were becoming obsolete.
After a thorough tendering process, which involved five other companies, TWL came out on top and secured the contract in March of this year and the system was installed and completed in early May.
TWL installed a Mitel 5000 telephone solution complete with 57 digital handsets. After the initial consultations between Ian England, business development manager for TWL, and the school’s bursar, Nerys Morgan, it was established that Mountain Ash were also looking at deploying iPad Minis across the school as part of a strategy to deploy new technologies within the classroom. This was an issue that TWL could meet and deliver on by donating the tablets free of charge to them.
The new Mitel 5000 is equipped with many features and applications as standard such as individual extension voicemail, internal paging and call recording to name but a few. The paging feature will make it easier for all staff members to instantly communicate across the whole school campus resulting in faster communication between classrooms and departments. The ability to record telephone calls was also very important to Mountain Ash Comprehensive. There has been a growing demand in the educational sector for call recording capabilities and this is an area that TWL Voice and Data has extensive experience in setting up.
Headteacher for Mountain Ash Comprehensive, Huw Lloyd had this to say, “The school’s relationship with TWL goes back almost 10 years. Whilst our Toshiba system had served us very well over the past decade it was becoming clear that it was coming to the end of its life in terms of support and its capabilities. Ian England’s knowledge and professionalism combined with the experience and flexibility of the technical team made it a fairly easy decision to place the new phone system order with TWL. The Apple iPad’s were a fantastic compliment to the deal because we will be looking at deploying these into the classrooms across the school“.
Ian England, TWL’s business development manager added, “It’s a real privilege to have an established working relationship with one of the top schools in South Wales, I have known Mountain Ash comprehensive ever since I started with TWL back in 2010 and from the outset I knew that they are a key account for TWL. After speaking with Nerys and the school headmaster I could see that there were features they now needed but were unable to access them due to the age of their old system and the Mitel 5000 system is excellent in achieving this. It’s amazing to see how technology has evolved over the past few years and the fact that Mountain Ash are utilising iPad’s for teaching young people demonstrates that.”