Responding to the Government's new measures to tackle rogue bailiffs, Citizens Advice highlights that the plans don't tackle the fundamental flaw in the industry.
Citizens Advice Chief Executive Gillian Guy said:
"For decades bailiffs have terrorised people in their own homes by flouting the law and misrepresenting their powers, so this announcement can't come soon enough.
"The measures in the Government's plans expose just how bad the problems with the bailiff industry have got. But they don't get to grips with the fundamental flaw - a lack of proper controls and consequences for bailiff firms.
"We can't go on relying on voluntary codes and hoping that bailiffs abide by legislation. The very nature of their business should mean the Government puts its full weight behind making sure bailiffs are behaving appropriately by setting up a licence system which sees errant bailiff firms struck off."