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At the touch of a button: Council launches its 'Mobile App'

Rhondda Cynon Taf Council continues to improve digital access to Council services through its main award-winning www.rctcbc.gov.uk website.

The site has already secured a prestigious four-star rating by the Society of ICT Managers.

Recent studies show that around 80% of UK Citizens now own a smart phone and favour mobile devices over more conventional devices - and the Council is responding to this ‘appetite’ for services while on the move.

In 2013 the Council introduced its mobile-friendly view of the website, which was also recognised nationally as an early adopter across the UK.

To complement this, the Council has now launched its ‘Mobile App’, which is available for download and can be accessed via ‘RCT Council’ on Apple's App Store for Apple devices, Google Play for Android devices and Blackberry World for Blackberry devices. It will also be available on the Windows Store for Windows devices shortly.

This means that more and more residents of the County Borough are now able to report localised problems to the Council direct from their mobile devices - wherever they are.

Customers can report and request a range of services, including reports of graffiti, abandoned vehicles, street litter, streetlight problems etc and requests for the emptying of street litter bins etc - using their mobile phone 24 hours a day.

Cllr Craig Middle, Cabinet Member for Social Justice, said “Our new 'Council App' is another improvement for customers and , together with the Council's four-star rated website, it allows residents in Rhondda Cynon Taf to interact with us at a time that suits them - whether at home or on the move.

“It benefits the customer, who knows that the issue has been immediately reported, supported by mapping technology to pinpoint the exact location without the customer needing to telephone or chase.

“The Council then handles reports and requests efficiently, as the data is directly fed into our systems, along with wider information such as supporting photographs or video.

“We work hard to ensure our website is accurate, informative and contains a range of services for visitors – from latest news and traffic updates to information for tourism and accessing childcare and free play activities.

“This supports customers on any device and allows them to choose either a desktop or mobile view of the Council website or to download the ‘App’ itself. If using the ‘App’ then there is a quick link to the main website for the user for wider information.”

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